Remote monitoring and management ( RMM ) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a management service provider.
Functions include the ability to:
- install new or updated software remotely (including patches, updates and configuration changes)
- detect new devices and automatically install the RMM agent and configure the device
- observe the behavior of the managed device and software for performance and diagnostic tasks
- perform alerting and provide reports and dashboards